Shipping policy

Last updated: 03 June 2026

This Shipping Policy applies to orders placed through www.mxnwines.co.uk.

MXN Wines Ltd sells age-restricted alcoholic products. By placing an order, you confirm that you are 18 years old or over and that the person receiving the delivery is also 18 years old or over.

1. Delivery areas

We currently deliver to addresses within the United Kingdom, subject to courier availability and alcohol delivery restrictions.

Delivery to certain areas may take longer or may not be available, including:

  • Scottish Highlands and Islands;
  • Northern Ireland;
  • Isle of Man;
  • Channel Islands;
  • remote or offshore locations.

If we are unable to deliver to your address, we will contact you and cancel or refund the order where necessary.

2. Delivery times

Estimated delivery times will be shown at checkout or confirmed after your order is placed.

Typical delivery time is:

Standard delivery: 2-5 Days

Delivery times are estimates only and are not guaranteed unless we specifically state otherwise in writing.

We are not responsible for delays caused by couriers, weather, strikes, public holidays, incorrect delivery details, failed age verification, or events outside our reasonable control.

Under UK consumer rules, unless a different delivery period has been agreed, goods should usually be delivered within 30 days. The retailer is responsible for ensuring goods are delivered to the customer’s address or agreed delivery location.

3. Order processing

Orders are usually processed during normal business days, Monday to Friday, excluding bank holidays.

Orders placed after our daily cut-off time may be processed the next working day.

We reserve the right to delay dispatch where:

  • payment has not cleared;
  • age verification checks are incomplete;
  • delivery details are incorrect or incomplete;
  • stock is unavailable;
  • there is a suspected fraudulent order;
  • the order may breach alcohol licensing rules.

4. Age-restricted delivery

Alcohol can only be delivered to a person aged 18 or over.

Our couriers may operate a Challenge 25 policy. This means the recipient may be asked to provide valid photographic ID if they appear under 25. Challenge 25 is a recognised retailing policy for age-restricted products, and official guidance confirms that remote alcohol sales can require ID to be shown at the point of delivery.

Accepted forms of ID may include:

  • passport;
  • UK or EU photocard driving licence;
  • PASS-accredited proof-of-age card;
  • other valid photographic ID accepted by the courier.

If valid ID is not provided, delivery will be refused.

5. Someone must be available to receive the order

Because we sell alcohol, orders should not be left unattended or delivered to someone under 18.

You must ensure that a person aged 18 or over is available at the delivery address to accept the order.

We do not recommend requesting delivery to a “safe place” for alcohol orders. If you instruct the courier to leave the parcel in a safe place, with a neighbour, concierge, reception, or other nominated location, responsibility may pass to you once the courier follows those instructions.

6. Failed delivery

If delivery fails because:

  • no adult is available to receive the parcel;
  • valid proof of age cannot be provided;
  • the recipient refuses delivery;
  • the address is incorrect or incomplete;
  • the courier cannot access the property;
  • the parcel is not collected from a depot or collection point;

the parcel may be returned to us.

In these cases, we may deduct from any refund:

  • the original delivery charge;
  • the return delivery charge;
  • any courier fees;
  • reasonable handling or restocking costs;
  • the cost of any goods that are damaged, spoiled, broken or no longer resaleable.

If you would like the order resent, you may need to pay a new delivery charge.

7. Incorrect delivery details

You are responsible for providing accurate delivery details at checkout.

Please check your delivery address carefully before placing your order.

If you enter an incorrect or incomplete address, we cannot guarantee that the order can be redirected or recovered once dispatched.

If the order is returned to us due to incorrect customer information, we may deduct delivery, return and handling costs from any refund.

8. Damaged parcels

Please inspect your parcel as soon as it arrives.

If your order arrives damaged, leaking or broken, please contact us as soon as possible at:

Email: sales@mxnwines.co.uk

Please include:

  • your order number;
  • photos of the damaged bottle or product;
  • photos of the outer packaging;
  • photos of the courier label;
  • a short description of the issue.

Please do not dispose of the product or packaging until we have reviewed the issue, as the courier may require evidence.

Where damage is confirmed, we will offer an appropriate remedy, such as a replacement, refund or partial refund.

9. Missing parcels

If your tracking shows that your parcel has been delivered but you have not received it, please contact us immediately.

We may ask you to check with:

  • other members of your household;
  • neighbours;
  • reception or concierge;
  • any nominated safe place;
  • the local courier depot.

If the parcel is confirmed lost and you did not authorise delivery to a safe place or third party, we will investigate with the courier and provide an appropriate solution.

10. Delivery tracking

Where tracking is available, tracking details will be sent to the email address or phone number provided at checkout.

It is your responsibility to monitor tracking updates and arrange collection or redelivery where required.

Failure to collect a parcel or arrange redelivery may result in the parcel being returned to us, in which case additional charges may apply.

11. Split deliveries

In some cases, we may send items from the same order separately.

You will not be charged extra for split delivery unless this has been agreed with you in advance.

12. Stock availability

All orders are subject to stock availability.

If a product is unavailable after you place an order, we may offer:

  • a replacement product;
  • a delayed dispatch;
  • a partial refund;
  • a full refund.

We will contact you where necessary before making substitutions.

13. Weather and temperature risks

Wine is sensitive to extreme temperatures.

We may delay dispatch during severe weather, excessive heat, freezing temperatures, courier disruption, or other conditions that could affect the quality or safety of the wine.

Once the order has been delivered, you are responsible for storing the wine correctly.

14. Business and trade deliveries

Trade, wholesale, restaurant, wine bar and business orders may be subject to separate delivery terms.

Business customers should inspect deliveries immediately and report any damage, shortage or incorrect items as soon as possible.

15. Contact us

For delivery questions, please contact:

MXN Wines Ltd
Website: www.mxnwines.co.uk
Email: sales@mxnwines.co.uk
Address: Craig Ewan House, Fraserburgh, Aberdeenshire, AB43 8TS